Customer Information System


Utilities are evolving and the expectations of your customers are changing as well. These changes are being driven by smart grid, increasing mobility, and changing expectations from customers on how they wish to interact with their utility.

Most CIS solutions have struggled to address these changing requirements and are limited by legacy technology. In addition, market consolidation among CIS vendors has limited competition, increased prices and left utilities with few alternatives to choose from.

Why SpryCIS

SpryPoint is excited to disrupt the market and offer the first enterprise CIS built from the ground up to be delivered in the cloud as a service. SpryCIS was built to address the challenges faced by today’s evolving utility by providing enterprise-grade cloud-based utility billing and customer relationship mananagement. With a design based on decades of experience with utility billing and customer service, SpryCIS is designed to meet the needs to single-service and multi-service utilities with comprehensive business requirements.

  • Fully cloud-based system requires no hardware footprint for clients

  • Browser-based system requires far less training for users

  • Information security is built into the DNA of the system

  • SpryPoint’s development, deployment, and support model allows for quick iteration and fast implementation of new and improved features

  • Designed for integration and ease of implementation

SpryCIS for Water & Sewer

Billing Management: Robust billing functionality, including flexible rate structures, support for various billing cycles, fast bill calculation and integrated validation, and flexible statement generation.

Usage and Meter Data: Efficient handling of meter data, including support for different meter types (smart, interval, or conventional meters), integrated data collection, accurate consumption calculation, and integrated view of interval and weather data.

Flexible and Powerful Rates: Winter quarter averaging, precipitation analysis, leak and continuous usage analysis, master metering, deduct metering

Customer Information: Centralized management of customer data, account information, and billing history, providing a comprehensive view of each customer and key account.

Payment Processing: Seamless payment processing integration that supports multiple payment methods (credit cards, ACH, e-checks, etc.), payment plans, and real-time payment posting.

Customer Support: CRM capabilities to manage customer interactions, enabling efficient resolution of customer inquiries, complaints, or issues.

Reporting and Analytics: In-depth reporting and data analysis capabilities to monitor key performance indicators (KPIs), identify trends, and support data-driven decision-making.

Energy Efficiency and Conservation Programs: Support for managing energy efficiency programs, rebates, and incentives to encourage customers to reduce energy consumption.

Outage Management: Integration with Outage Management System (OMS) to track and communicate outage information, enabling quicker response and restoration times.

Integration and APIs: Built-in APIs and support for integration with other utility systems, such as Geographic Information Systems (GIS), Work Order Management, and Asset Management systems, to streamline operations and data sharing.

Regulatory Compliance: Compliance with industry regulations and data protection standards, ensuring the software adheres to requirements such as GDPR and SOC.

Security and Reliability: Robust security measures, including data encryption, user authentication, and access control, to protect sensitive information, as well as high availability and performance to ensure smooth operations.

Scalability: The ability to scale with the utility’s growth, allowing for the addition of new customers, services, and rate structures without compromising performance or efficiency.

Please request our Fact Sheet to learn more.