Connected Customers: a recap of APPA B&F 2015

The American Public Power Association puts on a number of top-notch conferences each year. For SpryPoint, one of our favorites is the annual Business and Financial conference. The mix of attendees from the Customer Service, IT and Finance side of public power utilities generates no shortage of interesting perspectives on the challenges and opportunities facing the industry.

Last month, I had the privilege of presenting at the APPA’s Business and Financial Conference in New Orleans. The focus of this presentation was on how utilities are engaging with their customers who are increasingly on the move, and at the same time increasingly ‘connected’ via mobile devices.