Trust between an enterprise software vendor and their clients is crucial. An important aspect of building trust is by adhering to established security standards and achieving internationally-recognized certifications like SOC 2 (System and Organization Controls 2).
SpryPoint’s trust and compliance program is audited by accredited third-party agencies, and covers critical trust areas including
Data Security: Enterprise software often processes and stores sensitive data, including customer information, financial data, and intellectual property. Clients must trust that their vendor is taking appropriate measures to safeguard this information against unauthorized access, data breaches, and cyber threats.
System Availability: Clients rely on enterprise software for mission-critical processes and operations. They need to trust that their vendor ensures high system availability, performance, and minimal downtime, enabling seamless business continuity.
Disaster Recovery and Business Continuity: Trust in a vendor includes confidence in their ability to respond effectively to disasters or unexpected events. Clients need to know that their vendor has a robust disaster recovery and business continuity plan in place to minimize disruptions.
Ongoing Support and Maintenance: Enterprise software clients need to trust that their vendor will provide timely and effective support, address issues, and deliver regular updates and patches to maintain system security and performance.
Human Resources and Policies: At the core of any organization is the people and policies. SpryPoint has cultivated a culture of vigilance, with well-defined and clear policies and procedures and continuous cybersecurity awareness training and exercises.