Streamline customer and business operations with best-in-class ERP and CIS.
The certified, badged SpryPoint and Workday integration brings customer service, billing, financial, and HR systems together, eliminating silos, streamlining operations, and creating a connected and scalable foundation for modern utilities and municipalities.
SpryPoint and Workday support a growing list of forward-thinking municipalities and utility organizations.
20+ additional organizations across the Americas
One connected, unified platform working better together.
Modernizing your ERP can bring greater efficiency, stronger financial controls, and better reporting. But to fully modernize, utilities and municipalities also need a modern CIS that transforms the customer experience and improves day-to-day operations.
The SpryPoint and Workday integration keeps critical data flowing securely between both systems, including journal entries, account updates, customer refunds, and government rebates. Utility teams get accurate, synchronized data, more reliable reporting, and fewer manual workarounds, so they can respond to customers faster and deliver better service.
Accurate billing, faster payments, and trusted financial reporting
Streamlined workflows and data flows, ensuring stand-out customer care, strong financial integrity, and accurate, auditable reporting.
Greater visibility across customer, financial, and utility operations
Centralize front-and-back-end data and processes, enhancing business visibility and operational efficiencies across the organization.
Reliable utility data for more confident decision-making
Empower your staff with real time, trusted data insights from your ERP and CIS to make better, more informed decisions.
Modern architecture designed for integration and scale
Cloud-native ERP and CIS platforms built on modern, open architecture to integrate seamlessly with your core systems.
SpryPoint + Workday solution
A unified, scalable, and secure cloud platform for modern utilities and municipalities.
SpryPoint extends Workday as the system of record with utility-specific CIS, meter data management, and mobile field service capabilities.
Integrating SpryPoint with Workday ERP streamlines workflows and operations, creating:
- Connected financial and asset workflows
- Updated asset registers and inventory
- Synced field activity, job costs, and materials
- Consistent employee and time data for payroll
A look under the hood
The technical architecture
SpryPoint and Workday are built to work together using standard, secure integration methods. Data moves between the two systems through proven APIs and protocols, helping keep information connected and processes flowing across your CIS and ERP.
Utility leaders share their SpryPoint and Workday experience.
“We want our employees focused on delivering innovation and standout customer care, not managing or dealing with technology. We expect SpryPoint and Workday to provide the flexibility, scalability, and real-time intelligence we need to better serve our community today while preparing for the future.”
“Through a competitive procurement process, CVWD selected cloud-based systems SpryPoint and Workday which will leverage advancements in technology to streamline business processes, enhance decision-making through data analytics, provide strong cyber-security measures, and improve customer service. The systems will also offer flexibility to adapt to regulatory and industry changes.”
“Our goal was simple: give our customers more control, more visibility, and easier ways to interact with the City, on their terms. SpryPoint gives us a single, intuitive platform where customers can access their account, understand their water usage in real-time, receive alerts for leaks or unusual consumption, and manage billing with confidence.”
Modern ERP and CIS built to work better together
SpryPoint and Workday connect through open APIs and an open architecture, allowing data to flow securely and efficiently between the CIS and ERP while keeping customer, operational, and financial information in sync.
Workday serves as the system of record for finance and HR, while SpryPoint manages customer service, meter data, utility billing, and field service. Together, they strengthen financial integrity, support accurate and auditable reporting, and give leaders greater visibility across front- and back-office operations.
