Cloud-native platform deployments across nine U.S. states and Ontario, Canada highlight growing demand for modern CIS and integrated utility operations as industry leaders convene at IUCX 2026 in Tampa, Florida
Tampa, FL @ IUCX 2026 — SpryPoint, a leading provider of cloud-native software for utilities, today announced a strong wave of client go-lives over the last six months, as utilities across North America successfully implement and adopt a modern customer service and operations platform.
Recent implementations include the City of Greeley and Parker Water & Sanitation District, Colorado; City of Santa Maria, California; City of Waco, Texas; City of Cartersville, Georgia; Zeeland Board of Public Works, Michigan; City of Waconia, City of Maple Grove, and Dakota Electric AssociationR, Minnesota. These Clients are part of a larger wave of 14 project go-lives during this period totaling more than 50 SpryPoint applications, serving almost 600,000 utility accounts.
This momentum reflects a broader shift across the utility sector: replacing legacy CIS platforms with modern, integrated systems that unify customer service, billing, finance, and field operations while delivering real-time visibility and improved service outcomes.
“We’re seeing a clear inflection point in the utility market. Modernization is no longer optional and how you implement process and technology and your team adopts determines the outcome,” said Kyle Strang, CEO and Co-Founder of SpryPoint. “Our focus is on delivering implementations that utilities can adopt quickly and build on long term. That means reducing complexity from day one, guiding teams through change, and ensuring the platform becomes a foundation for continuous improvement, not just a system replacement.”
The Focus on Implementation Quality Drives Adoption and Long-Term Success
For utilities, CIS modernization is not just a technology upgrade, it is a foundational transformation that directly impacts operations, staff productivity, and the customer experience. Success depends not only on the platform, but on how well it is implemented, adopted, and continuously optimized.
SpryPoint’s cloud-native architecture enables utilities to stay current without disruptive upgrades. New capabilities are delivered continuously, allowing utilities to evolve their operations, customer engagement strategies, and workflows over time.
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About SpryPoint – Founded in 2011, SpryPoint builds and delivers integrated, cloud-native software solutions to empower utilities to serve customers better, operate more efficiently, and provide new levels of business visibility and data-driven decision-making. Today, more than 100 utilities across the Americas rely on SpryPoint to modernize billing, customer engagement, and field operations. In 2025, SpryPoint was recognized as a Deloitte Technology Fast 50™ company in Canada and a Deloitte Technology Fast 500™ company in North America. For more information, visit www.sprypoint.com or contact info@sprypoint.com.
