For most utilities, payment processing has always been a disconnected, bolted-on service. It is another vendor to manage, another integration to maintain, and another manual reconciliation headache at the end of every cycle. This legacy approach slows down operations, adds complexity, and frustrates both staff and customers.
Imagine if your payment system were native to your customer information system (CIS).
Introducing SpryWallet: a secure and seamless payment processing feature within SpryCIS and SpryEngage, making payment flows and reconciliation a first-class citizen in your meter-to-cash processes. SpryWallet allows you to reduce vendor sprawl, eliminate operational friction, and improve every step of the payment journey.
We Listened to the Utility Community
Utilities have told us they don’t need another vendor to manage; they just need payments to work. SpryWallet was developed in direct response to that feedback. Instead of treating payment processing as a standalone system outside of your core systems, we embedded it natively as a feature of SpryCIS and SpryEngage.
It’s not an add-on product bolted on to your systems; it’s an integrated feature that evolves with the rest of your SpryPoint platform.
What SpryWallet Delivers for Utilities
At SpryPoint, payment processing is built into your CIS as part of your unified ecosystem. The SpryWallet approach delivers essential business, operational, and technological value for utility teams, including:
Modernize your payment experience
Customers today expect payment options that are simple, fast, and flexible. SpryWallet brings the same level of convenience to utilities, offering one-time and recurring payments, wallet management, and autopay subscriptions. Support for Apple Pay, Google Pay, and secure logins ensures a frictionless checkout that balances ease of use with security, and helps you deliver the modern experience customers already expect in every other part of their lives.
Real-time transparency and accuracy
Every transaction is posted in real-time, with reconciliation happening directly within your CIS. Whether a customer pays online, in person, or through the portal, staff and customers see the same accurate information without delay. Faster funds availability (T+2 standard, with T+1 available) and automatic reconciliation across billing, accounts receivable, and deposits eliminate the manual clean-up work that slows down teams and erodes trust.
Reduce vendor sprawl and support burden
Every additional payment vendor adds complexity, oversight, and risk. SpryWallet simplifies your landscape by integrating payment processing as a native feature within SpryCIS and SpryEngage. Powered by Worldpay for Platforms (which is one of the world’s largest non-bank merchant acquirers, processing over $2.3 trillion annually), SpryWallet delivers built-in encryption, compliance, and fraud detection. That means fewer integrations to manage, less helpdesk strain, and a dramatically lower risk profile.
Faster, smarter financial and billing operations
When payments are embedded directly into your CIS, financial operations become seamless. Transactions, reconciliation, and deposits flow together in one system, giving utilities both speed and accuracy. Staff spend less time reconciling accounts and more time focusing on service, while leadership gains confidence that revenue and reporting align without hidden gaps. The result is billing and financial operations that are as modern and dependable as the customers you serve.
SpryWallet is now live, with our first utility clients already signed on.
Because it’s native to the SpryPoint platform, SpryWallet works within the systems you already rely on. That means payment processing can be simplified without adding another vendor relationship or another layer of complexity. Now, utilities have a secure and seamless way to manage payments as part of their CIS, not apart from it.
If you’re interested in adding SpryWallet to your system, our team is here to show you how you can integrate payment processing into your platform.
