Expect more.
Innovate with SpryPoint.
Smart solutions for smart utilities.
Empowering utility leaders to navigate change, de-risk their business.
Being a utility leader is more challenging than ever. Business complexity is accelerating, operational demands are expanding, and customer expectations are rising.
The last thing electric, gas, or water & sewer utility leaders need is to deal with outdated customer and operational systems and inefficient processes. Unfortunately, the utility industry’s available systems and legacy tech providers have done little to alleviate the pain and give leaders the tools to deliver on their needs.
We believe utility leaders should expect more from their Customer Information Systems (CIS) and utility operational systems and providers.
Delivering more for utility organizations is our commitment and mission at SpryPoint.
A proven track record of continuous innovation.
SpryPoint has been hard at work over the last decade rethinking and architecting solutions to provide utilities with high impact, easy-to-use software built for today’s digital-first world.
Here’s a look at major company milestones as we build a company that sets new standards for utility organizations and empower our clients, employees, and stakeholders to grow.
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in 2012
Industry veterans launch SpryPoint to modernize how utilities serve customers, work smarter, and manage their operations.
SpryMobile launched to empower utility field service and streamline operational workflows.
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in 2016
SpryEngage launched for utilities to better serve and deliver cross-channel customer communications
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in 2020
SpryCIS launched, modernizing utilities, joining SpryMobile, SpryBackflow portfolio
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in 2023
Norwest partnership to accelerate innovation and resource investment
100 Employees on the mission
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in 2024
SpryWallet launched, simplifying utility payments
Inaugural client conference: SpryPoint Connect
200 employees, 100% growth in one year
Utility solutions that evolve with your business.
For the past decade, we’ve focused on architecting a new generation of customer service, engagement, and operations software to empower utilities to contend with the industry’s rapid pace of change.
SpryPoint’s solutions continuously deliver increased value and new capabilities with our “updates, not upgrades” approach. Our process-first, user-centric design eliminates costly system upgrades and retires software customizations, while streamlining how customer service, front counter, billing, and field services teams work.
Continuous collaboration ensures client success.
Modernizing a utility’s customer information system is a transformational process. That’s why SpryPoint partners with clients for ongoing success beyond just deploying the customer service and operations platform. Our dedicated client success team engages and enables the utility team to reduce complexity by leveraging the SpryPoint platform as the utility meter-to-cash processes evolve.
Continuous innovation starts with our people and values.
Our values are the foundation of everything we do—they guide how we hire, work, and grow our business. More than just words, they define our culture, shape our decisions, and reflect what we stand for every day.
Lead with kindness
Bold disruption
Vision with impact
Keep it simple
Radical honesty
Execute with excellence
Leadership with mission and purpose
Change is the only constant in today’s utility industry. From shifting billing needs and workforce dynamics to rising customer expectations, utilities face mounting pressure to transform customer service and operations. By leveraging technology as the enabler, our process-focused approach to the meter-to-cash lifecycle empowers utilities to move beyond routine tasks, partnering on their modernization journey to deliver meaningful change and greater value to their customers.
Kyle Strang
We started SpryPoint to deliver world-class enterprise solutions to utilities. Systems must support great customer service and efficient operations. Our cloud-based technology enables us to continuously deliver that value.
Keir Pollard
At SpryPoint, our growth creates endless opportunities for our people to develop, lead, and make an impact. Our team drives our vision forward, transforming the way utilities customers work—making it easier, more efficient, and user-centric. By staying true to our values and embracing innovation, we empower each other to build a future where our work isn’t just meaningful, but truly transformative.
Darcey Villasenor
At SpryPoint, we are thoughtfully investing in our business to ensure that both our products and our people deliver the best possible experience to our customers. By continuously innovating and enhancing our solutions, we’re not just keeping pace with growth—we’re setting the stage for long-term success, so you can trust us as a true partner in your journey.
Nick Stone
Utility business process transformation is a big commitment and requires tremendous planning and attention to detail. We understand that the choice of your CIS and provider doesn’t stop with your go-live. That’s why SpryPoint partners with you at every stage of your journey from scoping the right solution to implementing and adopting software that delivers on your success metrics.
Chris Scalia
Utilities are often constrained by outdated legacy systems that struggle to meet evolving customer expectations and business needs. SpryPoint’s platform empowers utilities to stay ahead of rising customer demands and evolving market conditions. It’s exciting to witness the transformative impact on our clients’ businesses as they embrace our software and collaborate with our team.
Ryan Cawley
In the days of staffing challenges, increasing customer expectations, and changing business requirements, SpryPoint is in business to elevate customer service levels, eliminate hurdles, and make it easier for finance, customer service, operations and field pros to do their job, better.
Kevin Clancey
Efficiency is everything inside today’s utility. Unfortunately, there is a big gap with today’s utility systems and legacy providers. At SpryPoint, our modern platform provides the information to better serve communications between clients and their customers and the processes to arm customer, field, ops, and technology teams with the data to more effectively do their jobs. This happens without the costs and resources required to support old-school upgrades and customizations that plague utility organizations.
Michael Hill
Community matters at SpryPoint.
We work diligently at creating connections and building a community. Working closely with our customers and partners, our collaborative, community approach builds meaningful relationships, smarter solutions, and better results for all parties. Here are a few examples of community bringing people together.
SpryPoint Connect is a growing community of utility leaders. Our annual customer gathering is a safe space for utility professionals to come together, share and compare notes on the utility world, see the latest utility innovations, learn industry best practices, and get an upfront look and deep dive into SpryPoint’s solutions and roadmap.
SpryPalooza
SpryPalooza is our gathering of the SpryPoint team to strengthen our culture, foster meaningful connections, and build alignment around our shared vision and values. It provides an opportunity to celebrate individual and team achievements, share updates on goals and strategy, and discuss challenges openly and transparently. By encouraging collaboration and creating space for team-building activities, the gathering reinforces trust, energizes the team, and unifies everyone around future initiatives, ensuring our remote-first culture remains vibrant, inclusive, and mission-driven.
The latest from SpryPoint.
Stop settling for outdated platforms and technology. Expect more.
