Lewisville, TX — The City of Lewisville is taking another step in its commitment to innovation and community service, selecting SpryPoint as its partner to modernize water utility operations and elevate the customer experience for more than 32,000 utility customers.
Fresh off celebrating its 100th anniversary, Lewisville continues to invest in forward-looking infrastructure and technology that support the city’s growth while preserving the service values that define its community. The partnership with SpryPoint introduces a modern, cloud-native platform that unifies billing, customer care, field service, and operational systems, processes, and data into a single integrated environment for both city staff and residents.
The modernization initiative supports the City’s long-term strategic planning, including its Lewisville 2025 vision plan and the development of its next decade-long plan, Lewisville 2035 vision plan, ensuring the utility is equipped with the systems, insights, and tools needed to support its growing community.
“We were looking for a partner that could deliver modern technology and process innovation that aligns with both our growth and our city’s small-town values and commitment,” said Tammy Chambers, Customer Service Supervisor for the City of Lewisville Water Utility. “ SpryPoint was the right partner to deliver on our mission.”
The SpryPoint platform will replace legacy billing and customer service systems with a modern, integrated solution designed specifically for public utilities. The new system will provide Lewisville staff with enhanced operational visibility, reporting, and analytics to support faster, more informed decision-making across customer service, billing, and field operations.
For residents, the system, once fully implemented, introduces new digital tools that make it easier to manage their water utility accounts. A secure, self-service customer portal will provide 24/7 access to financial account, payment, and billing information.
As part of the implementation, Lewisville will deploy multiple SpryPoint solutions in a single system, including:
- SpryCIS – Modern Customer Information System for billing and customer management
- SpryIDM – Interval Data Management for enhanced consumption insights and analytics
- SpryMobile – Field Service management to support premise-centric field operations and staff productivity
Lewisville joins a growing number of Texas utilities partnering with SpryPoint to modernize operations and enhance customer service, including the cities of Waco, Plano, and Grand Prairie, as well as other municipal utilities across the region.
Together, the City of Lewisville and SpryPoint are building a modern utility foundation to deliver better service to residents today while providing the operational visibility and scalability the city needs for the future.
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About the City of Lewisville, Texas
Lewisville is a thriving lakeside community situated along I-35E in southeast Denton County.
Lewisville is home to more than 140,000 residents and covers approximately 47 square miles. With quick access to Dallas/Fort Worth International Airport just 10 minutes south, Lewisville is positioned for both convenience and connectivity. The city takes pride in being a hardworking, working-class community. It is a place where authenticity and approachability shine brightly…a place where people value connection over pretense and where service is delivered with integrity and purpose.
A strong and diversified economy anchors the city, with a healthy mix of Fortune 500 companies and innovative startups. Lewisville is rich in natural amenities that enhance the quality of life. Lewisville Lake, spanning 29,000 acres with 233 miles of shoreline, is known as the “Urban Bass Fishing Capital of Texas” and offers premier opportunities for fishing, boating, and water sports.
About SpryPoint
Founded in 2011, SpryPoint builds and delivers Integrated, cloud-native software solutions to empower utilities to serve customers better, operate more efficiently, and provide new levels of business visibility and data-driven decision-making. Today, more than 100 utilities across the Americas rely on SpryPoint to modernize billing, customer engagement, and field operations. In 2025, SpryPoint was recognized as a Deloitte Fast 50 company in Canada and a Deloitte Fast 500 company in North America. To learn more, visit www.sprypoint.com.
