Technology designed and architected for utilities to excel
Utilities must innovate to excel. SpryPoint helps you get there with a modern platform designed to attract and retain staff, meet increasing customer demands, and empower you to do more with less.
What is the SpryPoint difference?
At SpryPoint, we believe utilities don’t have to settle for outdated technology and platforms that fail to evolve at the speed of their business. You should expect more. That’s our mission and commitment at SpryPoint. The SpryPoint difference highlights our process-led approach to designing a platform and technology that empowers utilities to meet today’s requirements and customer demands.
Process-centric design
Utility challenge
Your customer service and operations requirements have evolved, but legacy software locks you into vendor-mandated workarounds and inefficient workflows that result in dissatisfied staff.
The SpryPoint difference
SpryPoint takes a process-centric approach with an intuitive platform that accelerates the learning curve for a changing workforce, empowers staff to work smarter, and streamlines meter-to-cash workflows.
Updates, not upgrades
Utility challenge
Legacy technology requires costly and resource-intensive upgrades to stay on a currently supported software version or significant upgrade cycles with ever-increasing maintenance and support costs.
The SpryPoint difference
SpryPoint deploys tools and process improvements through continuous updates, delivering incremental value with each release without the resource-consuming preparation, testing, retraining, and interruption.
Configuration over customization
Utility challenge
Legacy technology fails to move at the speed of your business, locking you into processes and workflows that no longer meet your changing needs.
The SpryPoint difference
SpryPoint has best-in-class configuration management, enabling you to innovate your business processes while ensuring consistency, reliability, and efficiency in an increasingly complex meter-to-cash lifecycle.
Productized integrations
Utility challenge
Legacy technology wasn’t built with Interoperability between your IT and OT systems in mind, requiring bespoke or customized integrations that create security gaps, reliability, and availability issues.
The SpryPoint difference
SpryPoint takes a productized approach to integrations, which means they’re built by our product and engineering teams to ensure consistency, performance, and reliability.
Pre-built, seamless connections
Utility challenge
System orchestration and custom integrations foster data silos that prevent your teams from having a unified perspective to answer customer questions and make informed decisions and actions.
The SpryPoint difference
SpryPoint eliminates data silos by seamlessly connecting your core systems for a unified view, enabling your customer service, billing, and field service teams to make data-informed decisions across the meter-to-cash process.
Diminishing system support levels
Utility challenge
The transformational change that comes with a CIS doesn’t end at go-live. But many vendors get your team live and leave you to navigate the industry, business and operational changes required to run your business and support your customers.
The SpryPoint difference
SpryPoint is your trusted, long-term partner, continuously collaborating to ensure success as your business changes. Your dedicated client success team is your thought partner as your needs evolve to serve customers.
Security-first approach
Utility challenge
Legacy technology treats security as an afterthought, addressing it as an add-on capability that requires a significant upgrade cycle to implement, leaving you vulnerable to cyberattacks.
The SpryPoint difference
SpryPoint takes a security-first approach, prioritizing and proactively considering potential threats as an integral part of the decision-making process for every deployment and update to safeguard your data.
Solutions built on award-winning, trusted AWS infrastructure.
SpryPoint is built on Amazon Web Services, a reliable, secure, and scalable infrastructure fostering innovation, security, and global reach. This foundation provides you and your team peace of mind and enables us to develop and deliver world-class software.
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Scalability and agility
Scale up or down resources based on demand, ensuring optimal performance and cost management even as your business grows.
Reliability and uptime
Use AWS’ distributed infrastructure with multiple data centers and availability zones to ensure high availability and minimal downtime.
Security and compliance
Strict security standards and certifications, including SOC 2, ensuring that your data is protected and compliant.
Innovation and speed
Rapidly develop, test, and deploy new applications and features.
What clients say about the SpryPoint difference.
“When LOGIS began searching for a new utility CIS system, we conducted a comprehensive review of numerous solutions that might meet our business customers’ everyday needs. SpryPoint emerged as the only product that would replace our legacy system and provide enhanced capabilities that we had sought for many years. Our partnership with SpryPoint strategically positions us to help local communities thrive for the foreseeable future.”
“Our partnership with SpryPoint is a strategic step in delivering on Conway Corp’s commitment to innovation and exceptional service to our customers. SpryPoint’s experience working with complex multi-service utilities and their understanding of our goals and specific business needs were the driving factors in selecting SpryPoint. We are confident that the SpryPoint platform will allow us to continue to provide safe, affordable and reliable services to our customers well into the future.”
“The City is in the midst of a technology modernization project where we are upgrading multiple systems simultaneously. To address the needs of Aurora Water we were looking for a modern platform that could evolve with our customers’ rapidly changing expectations. After a diligent 10-month evaluation process our selection committee selected SpryPoint because their platform was the most technologically advanced and functionally rich suite of applications that we reviewed. Our staff was very impressed by the experience and professionalism of the SpryPoint team as well as the flexibility and modern feel of their platform. We are confident that this partnership will provide both City staff and our customers with a best-in-class platform long into the future.”
“We’ve worked diligently since January to weigh the attributes of the RFP responses we received. We reviewed features, costs, ease of implementation and integration and usability. We studied and compared contract language and spoke with numerous references. At the end of this process, SpryCIS was the clear favorite. And with the addition of the SpryEngage and SpryIDM modules, we are confident we are presenting the best possible solution to our associates in Public Power.”
“We were looking for a cloud platform with the functions and features expected by customers from a modern utility. Throughout the evaluation process, we were very impressed by the experience and knowledge of the SpryPoint team, their understanding of our vision for the future, and ultimately the modern functions and features available in their platform. We felt very comfortable selecting SpryPoint as a long-term partner who will continue to support our operations into the future.”
“The Town continues to grow and we expect to add 600+ additional premises each year for the foreseeable future. To help support this growth, we want a modern platform that provides our customers with greater flexibility when interacting with the Town. SpryPoint’s platform was clearly the most fully-featured service with the best value we evaluated. We are confident that with SpryPoint as a partner our utility is well-positioned to continuously improve the service we provide for our customers. Our team is very excited to get started with implementation.”
Resources to innovate and excel in today’s dynamic landscape.
Empower your teams with a modern platform to meet growing customer demands.
