Missoula, MT — The City of Missoula Public Works & Mobility Department has selected SpryPoint as its strategic technology partner to modernize its water utility billing and customer information systems. Together, the City and SpryPoint are launching a collaborative initiative designed to strengthen operational performance, enhance cybersecurity, and deliver a more intuitive, transparent experience for Missoula’s water utility customers.
This partnership represents more than a software upgrade. It reflects a shared commitment to equipping City staff with modern tools while empowering Missoulians with better access to information and services.
A Modern Platform Built for Missoula’s Future
The new cloud-native Customer Information System (CIS) will replace the City’s legacy billing platform with a purpose-built utility solution designed to scale with community growth and rising service expectations.
Through this modernization effort and working with SpryPoint, the City will deliver:
- Streamlined, automated internal workflows that reduce manual processes
- Improved data visibility and reporting capabilities for better decision-making
- Enhanced system reliability and cybersecurity protections
- Seamless integration capabilities to support future technology initiatives
As Missoula continues to grow, the demands on public utilities grow as well. The new platform ensures the City can proactively manage that growth while maintaining high standards of service, accountability, and operational excellence.
Elevating the Customer Experience
For customers, the most visible enhancement will be a modern, user-friendly online self-service portal designed around transparency and convenience. Missoulians will gain:
- Easy access to account information and billing history
- Detailed water usage insights to support conservation awareness
- Flexible and secure payment options
- Real-time service notifications and alerts
- Simple and secure account updates
The new system empowers customers with greater control and visibility over their utility services, aligning with the City’s commitment to responsive and transparent public service.
Empowering Staff with Modern Tools
Behind the scenes, the partnership with SpryPoint equips City staff with a unified, cloud-based platform that improves efficiency, accuracy, and collaboration across departments.
By reducing reliance on aging systems and manual processes, staff can dedicate more time to serving customers and advancing operational improvements — rather than maintaining outdated systems.
The result: improved productivity, stronger data governance, and a more resilient operational foundation for the future.
A Strategic Investment at the Right Time
The decision to modernize comes at a pivotal moment. While the City’s existing billing system has served the community for many years, increasing maintenance demands, limited integration capabilities, and evolving cybersecurity risks made it clear that modernization was necessary.
“This investment is about more than replacing software — it’s about building a stronger foundation for how we serve our community,” said Rebecca Anciaux, Business Manager at the City of Missoula Public Works & Mobility Department. “Partnering with SpryPoint allows us to modernize our internal operations while delivering a more intuitive and transparent experience for Missoulians today and into the future.”
Why SpryPoint
Following a thorough evaluation process, SpryPoint was selected for its deep expertise in municipal utility operations and its commitment to long-term partnership. Key differentiators included:
- Utility-Focused Design: SpryPoint’s CIS is purpose-built for public utilities, ensuring alignment with the operational, regulatory, and reporting requirements unique to municipal water services.
- Customer-Centered Technology: The platform prioritizes intuitive design, digital accessibility, and customer engagement — helping Missoula meet modern service expectations.
- Secure, Scalable Cloud Infrastructure: The cloud-native solution enhances cybersecurity protections, improves system reliability, and enables seamless future expansion.
- Collaborative Implementation Approach: SpryPoint’s team demonstrated a strong commitment to working alongside City leadership and staff to ensure a smooth transition and long-term success.
Advancing the City’s Mission
This initiative directly supports the City of Missoula’s dedication to responsible stewardship, operational excellence, and sustainable public service. By investing in modern infrastructure today, the Public Works & Mobility Department is strengthening its ability to serve current residents while preparing for future generations.
Throughout implementation, the City will prioritize proactive communication and customer support to ensure a smooth transition, with the new system expected to go live in late 2026. Additional updates, timelines, and customer resources will be shared as the project progresses.
The City of Missoula remains committed to delivering reliable water utility services while embracing innovation that enhances transparency, efficiency, and community trust.
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About the City of Missoula Public Works & Mobility Department
The City of Missoula Public Works & Mobility Department works to deliver safe, sustainable, and resilient infrastructure and services that connect our community. We manage the City’s water utility, wastewater treatment, transportation networks, stormwater systems, cemetery, and long-term planning that keeps Missoula moving and thriving. To learn more about how we’re building a bright future for Missoulians, visit ci.missoula.mt.us/403/Public-Works-Mobility.
About SpryPointFounded in 2011, SpryPoint builds and delivers Integrated, cloud-native software solutions to empower utilities to serve customers better, operate more efficiently, and provide new levels of business visibility and data-driven decision-making. Today, more than 100 utilities across the Americas rely on SpryPoint to modernize billing, customer engagement, and field operations. In 2025, SpryPoint was recognized as a Deloitte Fast 50 company in Canada and a Deloitte Fast 500 company in North America. For more information, visit www.sprypoint.com.
