Gainesville, GA: The City of Gainesville Department of Water Resources (DWR) has selected SpryPoint to implement a modern Customer Information System (CIS) and self-service customer portal to better serve its more than 60,000 water customers. This upgrade will create a single portal for its customers and staff, enhancing access to customer account data, streamlining internal operations, and continuing to drive value from the city’s investment in Advanced Metering Infrastructure (AMI).
The new platforms will replace legacy systems that have been in place since 2006, providing a more intuitive and responsive experience for both customers and staff.
“We are excited to partner with SpryPoint in this important initiative to implement this modern technology, which will benefit our customers and staff,” said Amy Bennett, Finance & Admin Division Manager. “After a thorough evaluation of the CIS market, SpryPoint’s ease of use, flexibility, and powerful features made it the clear choice for our team.”
As part of this relationship, DWR will deploy:
- SpryCIS – Customer and billing system to manage end-to-end utility operations.
- SpryEngage – Online customer portal offering secure, real-time access and service alerts.
- SpryIDM – Interval data management to inform and engage customers with advanced usage insights.
- SpryMobile MFS – A field service tool that connects back-office systems to field teams.
- SpryBackflow – A centralized platform for managing equipment compliance and testing.
“Gainesville is investing in its smart utility strategies and systems to better serve its customers and support its employees,” said Kevin Clancey, Chief Business Development Officer at SpryPoint. “We’re proud to partner with their team as they take this exciting step forward.”
About the City of Gainesville, Georgia Department of Water Resources:
Gainesville Department of Water Resources (DWR) provides its customers with an outstanding level of service and ensures that Gainesville and Hall County residents have a continuous supply of the highest-quality water and sanitary sewer service available. The organization consistently strives to meet the demands of its increasingly growing population while maintaining customer service and keeping rates as low as possible. The winner of many state and national awards for quality and operations, DWR prides itself on continuous improvement and excellence through dedication, education, and preservation of our most precious resource – water.
About SpryPoint:
SpryPoint is a high-growth software company delivering smart solutions for smart utilities. The company’s customer service, engagement, and operational software ensures utility companies can confidently meet their customers’ changing expectations, run their operations more efficiently, and streamline how utility teams work across the entire meter-to-cash lifecycle, reducing friction and frustration from the field to the back office. Serving water and sewer, electric, gas, and multi-service utilities, SpryPoint just welcomed its 100th client.
